SHIPPING POLICY

Delivery Time:

All merchandise ordered on texum.in can be shipped to all parts of India with an approximate shipping time of 7-10 working days. We are unable to process any orders on Sundays and public holidays.

Shipping rates & costs:

Free Shipping on All Orders

Delivery Method:

Our delivery partners will attempt to complete your delivery twice before the item is returned to our warehouse. Please ensure that you provide a valid mobile number and shipping address with pin code while placing your order. Our delivery partners may sometimes require a valid ID proof for delivering your package. If you have any further queries, please contact our customer care at 9226680087 or email us at contact@service.texum@gmail.com

Return and Replacement Process :

Raise a return request to our Consumer Care Team at 7620807258 or email at contact service.texum@gmail.com. Our consumer care executive is available Monday to Saturday 10:30 am to 05:00 pm except on public holidays Once your request has been logged with us, our authorized service representative will contact you within 24-48 hours to assess the issue. In case the product is repairable: The service representative will resolve the issue. In case new spare parts are required for repair, to be arranged by a service representative at no additional cost to you.

Refund Process

In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount. In case of cash on delivery (COD), we will only initiate an NEFT bank transfer to your bank account.

We require your bank account details

            Bank Name:
            Account Number:
            Account Holder’s name:
            IFSC code:
            It generally takes 7-10 working days for your money to get reflected in your bank account.
            For any further information please write to us on service.texum@gmail.com